Puppeteer is a SaaS platform designed to help healthcare companies create their own conversational AI agents. Many healthcare providers are interested in using LLMs, but face challenges in creating robust, production-ready systems.
Puppeteer serves as an intermediary layer over these language models. It offers features such as the integration of custom knowledge bases to reduce hallucinations, dialogue scripting to steer conversations, as well as the ability for the AI to send messages proactively. Puppeteer maintains long-term memory across multiple conversations, includes guardrails to restrict unwanted AI behavior, and incorporates social features to make the AI sound more human-like. All of this is done while maintaining compliance with HIPAA regulations.